Technical Support Engineer (m/w) (München)
- Unternehmen
- Talisman Software (Deutschland) GmbH
- Einsatzort
- 81671 München
- Vertrag
- Festanstellung (Vollzeit)
- Stellenbeschreibung
-
On behalf of our client we are looking for ´Munich for a technical support engineer for following responsibilities:
• Work and resolve technical problems and issues reported from the technical staff of our customers related to our clients products and Infrastructure
• Demonstrate leadership and work independently to resolve complex technical problems, including escalation to our product engineers as necessary
• Demonstrate Customer Orientation: You are able to understand quickly what the customer wants and the associated technical and business impact
• Work with an English speaking, multicultural team, operating in different time zones
• Show your ability to mentor and guide other members of the Customer Care Organization.
• Work closely with, and manage issue-specific cross-functional teams composed of Engineering, Operations, Sales, Professional Services, and Account Management representatives
• Develop methods and best practices for delivering outstanding service
• Participate to share knowledge through creation of knowledge base articles about solved issues
• Define, coordinate, and prioritize customer feedback and convert it to ideas into engineering requirements for future enhancements to our clients services, In addition you will team up with Engineering and Product Management to implement these enhancements.
Flexible working time (for example willing to work “occasionally” shifted hours or weekends).Qualification:
• BS/University Degree in Computer Science/Engineering. Masters/PhD or similar education/working experience
• 2-5 years experience in engineering, systems administration, engineering support or consulting
• Good English phone and writing skills are required. French or German language skills a plus.
• Experience with UNIX shell scripting, Perl, Java.
• Digital Media skills also required. Experience of Flash and Silverlight HD
• In depth knowledge of HTTP, DNS, network routing, common network protocols (TCP/IP) and tools (ping, traceroute)
• Knowledge of web programming (HTML, JavaScript, ASP, JSP)
• Familiarity with the following: J2EE or .NET, XML Webservices, Databases and Webserver administration
• Strong analytical skills and technical writing skills; excellent communicator who can disseminate information in a clear manner to both business and technical audiences
• Must be able to resolve complex, highly technical issues; creative and able to "think-out-of-the-box", propose and implement new Solutions for customers
• Self-motivated and capable of managing multiple priorities and commitments
• Strong team players who enjoy working in a fast paced team atmospherePlease send your CV in Word with THS/ATSE to tom.sander@talisman-software.com. If you have any further questions please do not hesitate to contact Mr. Tom Sander.
Tom Sander
Senior RecruiterTalisman Software (Deutschland) GmbH
Rosenheimer Str. 139
81671 MünchenT +49 89 450369110
tom.sander@talisman-software.com
Visit our website @ www.talisman-software.com - Ansprechpartner für Bewerbungen